How It Works
HOW IT WORKS
Choose a Business Pick a Location Park now or Reserve for Later Choose a Space Tap Let me in and enter Enjoy your shopping trip Leave when ready

Choose a Business

Pick a Location

Park now or Reserve for Later

Choose a Space

Tap Let me in and enter

Enjoy your shopping trip

Leave when ready

HASSLE FREE PARKING
Going to a mall or a movie? Why not save yourself the hassle of looking for parking with PARKVIP.app
FREQUENTLY ASKED QUESTIONS

How does ParkVIP work?

ParkVIP is a premium parking reservation service that allows you to book and pay for VIP parking spots in advance through our mobile app. Once reserved, you simply arrive at your designated spot, use our app to lower the physical parking lock, and park your vehicle. Our sensor technology detects when your vehicle leaves, ending the session automatically.

Where is ParkVIP available?

ParkVIP is available in various locations across the city, including malls, entertainment venues, and business districts. For a full list of locations where ParkVIP is available, please refer to our app.

How do I reserve a parking spot with ParkVIP?

  1. Download the ParkVIP app from the App Store or Google Play.
  2. Create an account or log in.
  3. Select your desired location from the list of ParkVIP-enabled locations.
  4. Choose your parking spot based on availability.
  5. Select your reservation time and complete the booking process.

When will my reserved parking space be available?

Your reserved ParkVIP parking space will be available 15 minutes before your reservation time, ensuring you have sufficient time. To facilitate a smooth entry into your parking spot:

  • Visibility of the “Let Me In” Button: The “Let Me In” button in the app will only become visible when your parking space is ready for you. This is designed to prevent any confusion about when to access your spot.

This process ensures that you have a seamless and convenient parking experience, allowing you to focus on enjoying your movie outing without worrying about parking logistics.

How long do I have to access my reserved parking space before it's marked as a no-show?

Your ParkVIP reservation provides a specific window of time to access your parking space, ensuring flexibility around your scheduled reservation. You can access your reserved parking space starting 15 minutes before your reservation time and up until 45 minutes after your reservation time. This one-hour window is designed to accommodate slight variations in your arrival time, giving you the convenience to park even if you’re running a bit early or late.

No-Show Policy: If you do not access your parking space within this time window, your reservation will be marked as a no-show. This policy helps us manage parking space availability efficiently and serve all our users effectively. To avoid being marked as a no-show and potential impacts on your ability to make future reservations, please ensure to access your space within the designated window.

The 1 minute and 30-second window provided to access your parking space after clicking the “Let Me In” button is carefully designed with two key objectives in mind:

  1. Prevent Accidental Session Activation: This timeframe is set to avoid the scenario where a session might be accidentally started when you are still a few minutes away from your parking space. It ensures that you are physically present and ready to park, minimizing the chance of unintentionally activating your session early.
  2. Protect Your Reserved Space: This rule also helps in safeguarding your reserved parking spot against being accessed by another user. By requiring that you’re in immediate proximity to your space before starting the session, it ensures that your spot remains secure and available for you upon arrival.

By planning your arrival within this timeframe, you can enjoy a stress-free parking experience, knowing that your spot is reserved and waiting for you.

What should I consider before clicking the "Let Me In" button?

Before clicking the “Let Me In” button to access your ParkVIP reserved parking space, please ensure the following for a smooth parking experience:

Immediate Proximity: Only click the “Let Me In” button when you are in front of your identified parking space. This ensures that you are ready to immediately move into the space.

Parking Time Limit: After clicking the “Let Me In” button, you have 1 minute and 30 seconds to park your vehicle before the session is marked as a no-show. This time frame is designed to maintain efficient use of parking spaces and ensure availability for all our users.

By adhering to these guidelines, you help us provide a seamless parking experience for yourself and fellow ParkVIP users. Please be prepared to park promptly to avoid being marked as a no-show.

What happens if I stay longer than my booked time?

If you stay beyond your reserved time, you can continue to use the parking space and will be billed at our standard hourly rate until you leave. Our sensor technology ensures you’re only charged for the time you use.

How do I pay for ParkVIP services?

Payment is processed securely through the ParkVIP app. We accept all major credit and debit cards. Your card will be charged automatically 1 hour before your reservation time based on the total duration plus additional charges after your parking session ends, if original duration is exceeded.

How am I charged for using ParkVIP?

You’re charged one hour before your reserved parking time. To avoid any charges, you can cancel your reservation through the ParkVIP app at least one hour before your scheduled time.

Can I cancel my reservation?

Yes, reservations can be canceled up to 1 hour before the scheduled start time. Please use the app to make any changes to your booking.

What if the parking lock doesn't lower when I arrive?

If you encounter any issues with the parking lock, please use the in-app support feature to contact our customer service team for immediate assistance.

What should I do if I have an oversized vehicle?

While our parking locks accommodate a wide range of vehicles, we advise contacting our customer support through the ParkVIP app if you have an oversized vehicle or special requirements. We’re here to help ensure your parking experience is seamless.

Can I still use any ParkVIP spot if I'm on a motorcycle?

Yes, motorcycles can use any ParkVIP spot. Our parking locks are designed to accommodate both cars and motorcycles, ensuring a secure parking experience for all users.

When creating your ParkVIP account, look for a checkbox that mentions you are on a motorcycle. This option is also available in the Profile section of the app if you need to update it later. Checking this box tailors the ParkVIP experience for motorcycle parking.

Motorcycle users must manually end their parking session. After parking, you’ll use the ParkVIP app to raise the parking lock arm when you’re ready to leave. Simply press the “Let Me Out” button in the app to end your session and stop the billing.

How can I provide feedback or report a problem?

Your feedback is valuable to us. Please use the feedback option in our app or contact our customer support through our website to report any issues or provide suggestions. We’re committed to continuously improving our services.